Six Sigma -Define Phase

Define Phase

Introduction

My project is a DMAIC for improvement in the department I work in. We are currently designing and manufacturing high quality solution for our customers. My project will focus on reducing lead-times and production costs. This project could potentially reduce lead times up to 30% and production costs if 30%.

Define

Through direct discussions with our customers we received the feedback that while we are supplying a high quality product the lead-times and prices are not always suitable for their project needs

During the define phase I used a VSM map to illustrate the current design and manufacture process. The VSM map shows the current process from initial customer enquiry through to delivery to customer including supplier lead-times. This allowed me to analyse where in the process the lead-times could be reduced. As the current process is labour intensive a reduction in certain process times would reduce lead-times and production costs.

VSM Chart

I also used a Fish Bone diagram to pinpoint the areas in the process which could be improved to give a reduction in lead-time and production costs. 

This analysis allowed me to identify that the high labour intensive methods throughout the process and limited use of economical standard parts where possible as the main causes of extended lead times and high production costs.